1.) To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must return the item within 7 days of receipt of your purchase.
2.) We pay all shipping costs of a return if it is a result of our error (i.e. received an incorrect or defective item, etc).
For all other returns, the customer is responsible for roundtrip shipping, and items are subject to a 15% restocking fee, this will be deducted from your refund.
3.) To complete your return, we require a receipt or proof of purchase.
4.) To return your product, you should mail your product to: Snaps Tools, XINHONG ROAD NO.291 HUQINGPING Shanghai, 201100,China
5.) Undeliverable packages returned to us due to an invalid or insufficient address will incur additional shipping fees to reship. Should you choose to cancel your order rather than have it resent, a refund will be issued less actual shipping costs charged by the shipping carrier on your original package. This amount may be greater than the discounted shipping fees you paid on your order. An order confirmation email is always sent after an order is placed, and we encourage you to double check the address you provided and notify us of any errors prior to our shipping of your product.